THEY'VE MISSED THE POINT!! THEYRE MISSING IT AGAIN!!
The mascot, the Maharaja was supposed to signify that no matter who you are, Air India would treat you like a Maharaja!!
In the past, among the several makeovers they've had, Air India have always lost the plot.
Most of its staff behaved like Maharajas ( and Maharanis) rather than treat their passengers like royalty.
They've always behaved as though it's employment for LIFE. They were protected by unions and could never be sacked for sloppy service or even for misdemeanours! And theres rarely been a Service Attitude!!
And thats why Air India was the last option to travel when you're looking for service. It's been only either die hard patriots, or Government employees forced to fly AI or 'throw-away-prices' that constitute their passengers.
It's an under-performing overstaffed Airline.
For years everyones being trying to turn Air India around. They've tried changing colours, Menus, Managing Directors and what not. Always missing the 'service attitude'!
Air India just needed to ramp up its service .
The staff needed to realise that if the service attitude was wrong, you could lose your job.
And the airline lost business and continues to do so. Overweight (sic) Airlines have no chance of flying long. Survival happens, just because you are a National Carrier that tax payers pay for. Until there is a change in attitude, Air India is doomed.
And NOW what do our Administrators do?
THEY WANT TO CHANGE THE MASCOT?
And WHY?
Because they feel that the MAHARAJA is a symbol of the Elite. They feel Aam Aadmi Passengers have not been flying Air India because they feel discriminated against by the Maharaja!!!
Wake up Air India.
And LOOK at the New Mascot!! HELP - As @rushdieexplains tweeted (and @virsanghvi re-tweeted) - Looks like a Tout you find outside Air India Offices that Air India warns you against buying tickets from.
Heloo!! Is someone even thinking right here?
Change of mascot is almost like hoping a lucky charm will change fortunes! and my word 'what a change'!!!
Please leave our Maharaja alone!
The day you start treating passengers like Maharajas, your fortunes will change!! Until then Beware of TOUTS.
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